Privacy Policy

Depending on the features your company enables, RoutePulse may handle:

• Account and contact information, including name, email address, phone number, role, and company membership.
• Workforce information, including schedules, assignments, attendance, reliability, coaching, and employment-related records supplied by your company.
• User content, including company chat messages, Help Desk messages, reactions, reports, photos, files, and form submissions.
• Device and notification information, including push-notification tokens, app version, device platform, and basic diagnostic information needed to operate and secure the service.
• Operational and safety information supplied by your company or its authorized integrations.

• Provide and secure RoutePulse features requested by your company.
• Authenticate users and enforce company and role-based access.
• Deliver schedules, assignments, company updates, messages, alerts, and notifications.
• Investigate reported content, prevent abuse, troubleshoot problems, and maintain audit records.
• Meet legal obligations and protect users, companies, and the RoutePulse service.

RoutePulse does not sell personal information and does not use workforce or message data for third-party advertising.

The company that provides your RoutePulse access controls its workforce records and determines which authorized users can see them. RoutePulse processes those records to provide the service. We also use vetted infrastructure providers for hosting, authentication, database storage, file storage, email, and push notifications. These providers may process only the information necessary to perform their services for RoutePulse.

Information is retained for as long as needed to provide the service, support company operations, resolve safety or abuse reports, and meet legal obligations. Chat photos are ordinarily scheduled for automatic deletion after 60 days. Deleting an app login does not require an employer to delete workforce, safety, attendance, or audit records it is legally or operationally required to retain.

Where available, users can initiate deletion of their RoutePulse app login from Profile → Delete App Account. Company-managed users should contact their company administrator or RoutePulse using the contact information below.

RoutePulse uses authentication, company-level data separation, role-based authorization, encrypted network connections, restricted administrative access, and database security policies. No system can guarantee absolute security, so users should protect their credentials and promptly report suspected unauthorized access.

You may review and update certain information in the app, control notification permissions through your device, mute individual conversations, report inappropriate messages, and request account assistance. Privacy rights vary by location. We may need to verify your identity and coordinate requests involving employer-controlled records with the company that provided your access.

RoutePulse is a workplace service and is not directed to children. Users must be authorized by a participating company and legally eligible for the work or administrative role associated with their account.

We may update this policy as RoutePulse changes. The effective date above identifies the current version. Questions, privacy requests, or security concerns may be sent to info@routepulseapp.com.